Mass General Brigham Care Connect is a virtual primary care practice which you can use for one-time episodic medical needs or where you can have your long-term primary care. With Care Connect, you can see a doctor online from home anytime, day or night.

You can schedule an appointment by:

• Clicking Here

• Tapping of the Mass General Brigham Care Connect notifications in Patient Gateway

• Opening the Mass General Brigham Care Connect app directly

You will log in using your email address.  Once logged in, select "Book your visit" and either choose a common symptom or search for your specific symptom.

Prefer to call? Dial 617-648-5822 to schedule your appointment.

Yes! If you want a mostly virtual primary care experience, please inform your clinician during your visit or call 617-648-5822. Our support team will guide you through the next steps. You may need to update your PCP information with your insurance provider.

Absolutely! If you don’t have an appointment yet or need care before your new PCP visit, Mass General Brigham Care Connect is a great way to get care until you meet your long-term provider.

Yes. Any Mass General Brigham provider, including specialists, will have full access to your electronic medical records—office notes, hospital records, labs, and imaging—to ensure coordinated care.

Your virtual care provider will be able to answer most of your questions and address most needs through video visits. However, if you require in-person care, another member of your care team will see you at one of our many urgent care centers or regional clinics.

During your video visit, your virtual care provider can order any necessary labs, imaging, or other tests, which you can complete at a convenient location.

Lab Locations | Mass General Brigham

Imaging Center Locations | Mass General Brigham

Like all other visits, insurance coverage is verified when you register for your appointment. If there are any problems, the Care Connect team will contact you. We recommend checking with your insurance company to confirm coverage.

Costs are generally similar. Mass General Brigham Care Connect visits are billed to your insurance like other primary care visits.

What This Service Can Help With

Care Connect is for:

• Simple to moderately complicated health issues like chronic medical conditions and one-time problems

• Situations where a doctor can help by asking questions and looking at you through video

• Conditions where you can check things at home, like your blood pressure or weight

Care Connect is not for:

• Very complicated or emergent problems like belly pain or chest pain

• Conditions that require a physical exam for evaluation

• Situations where you need X-rays, blood work, or other tests right away

Types of Care We Offer

1. On Demand Virtual Visits (Episodic Care)

You can talk to a provider the same day for non-emergency symptoms or issues like:

• Colds, flu, or COVID-19 symptoms

• Concern for urinary tract infections

• Rashes, bug bites, or other skin issues

• Sprains and strains

• Seasonal allergies

• Symptoms of upset stomach, nausea, or diarrhea

We do not treat:

• Emergencies (like chest pain, trouble breathing, sudden numbness of your body, confusion, or difficulty with speech)

• Broken bones or deep cuts, or other injuries that may need in person evaluation and treatment

• Mental health crises

• Issues that need a physical exam for full evaluation

2. Virtual Primary Care (Ongoing Care with a PCP)

You can also have a primary care physician for long-term virtual care, to help treat things like:

• High blood pressure

• Type 2 diabetes

• High cholesterol

• Depression or anxiety (if stable)

• Thyroid issues

• Help with quitting smoking

• General wellness checks, advice, and reminders

Some things must be done in person, such as:

• Yearly physicals for school or work

• Serious or hard-to-manage problems

• Long-term pain needing physical exams or tests

• Pregnancy care

• Severe mental health issues

• Cancer care

Medications (Prescriptions)

We can prescribe medicine for:

• Infections (like antibiotics)

• Blood pressure

• Diabetes

• Breathing problems (like inhalers)

• Skin problems (like acne or eczema)

• Birth control

• Mild to moderate depression or anxiety

We do not prescribe:

• Strong pain medications (like opioids)

• Medicines for sleep, anxiety, or ADHD that are controlled substances

• Medical marijuana

• Some specialty drugs (like cancer or immune system medicines)

We’ll refill most medications for you if you are doing well on them. You might need lab tests first for certain medicines.

What Happens After Your Visit

After your visit, we will:

• Give you a follow-up plan

• Schedule another video visit if needed

• Refer you to a clinic, urgent care, or specialist if needed

• Help you with pharmacy, labs, or X-rays

• Remind you about things like vaccines or cancer screenings

You can use Care Connect for one-time needs, or if you like the virtual setting, you can use Care Connect for your long-term primary care. If you already have a Care Connect primary care provider, you can also message us or schedule regular visits online.

Health Insurance Requirements

• Most major insurances are accepted including Aetna, Blue Cross Blue Shield, Cigna, Harvard Pilgrim Health Care, Humana, Mass General Brigham Health Plan, Medicare, Tufts Health Plan and United Healthcare. We accept more insurance plans than shown. Please call to find out if your plan is accepted.

Who Can Use This Service

September 2025:

• Ages 18 and older

• Must live in Massachusetts (MA) or New Hampshire (NH)

• Services are offered in English only

Coming Soon:

• Ages 3 through 17 can use for on demand (episodic) care

• Services will be offered with Spanish interpretation as of Winter 2026

• Self-pay

Important Reminders

Mass General Brigham Care Connect is not for emergencies. If you have a life-threatening problem, call 911 or go to the nearest emergency room right away.

If you have questions, please contact our support team through the MGB Care Connect app or call us at 617-648-5822.

Thank you for choosing Care Connect – we're here to help you feel better, safely and conveniently.

The legal consent forms can be found here.

More information is available regarding Mass General Brigham Care Connect in the Terms of Use.  

Want to talk to a person?  Please call a member of our care team at 617-648-5822.